ILLAWARRA - SPECIALIST HEALTHCARE

Working Hours

Monday - Friday :	9:00 am - 4.30 pm
Saturday :	Closed
Sunday :	Closed

Our Commitment to you

To provide a specialist holistic service to people who are in need. We try our best to meet everyone’s clinical care needs and provide them the best possible care and support within our capacity.

Collection:

The practice will need to collect personal information, such as:

Name, address, date of birth & contact details, Medicare card, where available, for identification & claiming payment from Medicare, Pension card or healthcare card details, DVA card details (Department of Veterans Affairs), Medical information including medical history, allergies, medications, immunisations, adverse events, family history, social history & risk factors.

02 4250 4355

From little to life-altering issues.

The practice procedure for collecting & updating patient information is as follows

Reception staff will ask all new patients to fill out a new patient registration form when they arrive for their first appointment. Frequenting patients will be asked to confirm their details such as, name, date of birth, address & contact details upon each visit to ensure the correct patient record is being added to the appointment list. Please advise reception if your details have changed or need updating.

During consultations the doctors will collect further information such as medical history, medications, allergies & adverse events. Personal history may also be collected from the patients carer, guardian or responsible person (where practicable & necessary) or from any other involved healthcare specialist.

The practice stores all personal information securely in either electronic or hard copy format. The practice takes steps to ensure all stored information is retained in a secure environment that is only accessible to doctors, practitioners & staff of the practice. The practice has strict backup procedures in place to ensure security for patients data at all times.

A patients information may be stored in the practice in various forms:

Paper records
Electronic records
Visual images such as X-Rays, CT scans & Photos

Test Results Policy

It is our clinic policy that results are not given out over the phone – Our clinic prefers to address all health issues in person and therefore results can only be obtained in a consultation.

Your Doctor will advise when results are expected to arrive at the practice. In the event of clinically significant results, you will be contacted as soon as possible to make a follow up appointment to discuss the results with your doctor. Please ensure that you advise reception to any change to your contact details.

Privacy policy

When speaking to staff over the phone, for privacy reasons, we will ask for specific details such as name, address & date of birth to correctly identify you. Correct patient identification ensures we deliver the correct treatment, care & results specific to you.

We are committed to provide our patients with high quality healthcare and in order to achieve this it is essential that we have an up to date and accurate health record. We require all new patients to submit a new patient registration form prior to your appointment.